FAQs Orders

Orders

  • How do I place an order?

    Please use one of these convenient methods:

  • Where can I find my order number?

    Your order number may be found on your packing list or invoice. For orders placed on this website, your order number will appear in your online order history.

  • When will my order ship?

    Over 90% of orders are shipped within 24 business hours of being placed.

  • How can I find my shipment tracking number?

    For orders placed on this website, your tracking number will appear in your online order history. For orders placed off-line, please contact Katena Customer Service for assistance.

  • What is the status of my purchase order?

    For orders placed on this website, your order status will appear in your online order history. For orders placed off-line, please contact Katena Customer Service Monday through Friday from 8:00 am to 5:30 pm ET at (800) 225-1195 (the United States only) or (973) 989-1600.

  • How can I have find out the status of my pending back orders?

    For orders placed on this website, your backorder status will appear in your online order history. For orders placed off-line, please contact Katena Customer Service for assistance.

  • How can I receive a copy of my invoice?

    For orders placed on this website, your invoices will be accessible in your online order history. For orders placed off-line, please contact Katena Customer Service for assistance.

  • How do I find out my past orders?

    For orders placed on this website, your order history will be accessible in the My Account section. For orders placed off-line, please contact Katena Customer Service for assistance.