Customer support

  • How do I contact customer service?

    You can contact one of our Customer Service Representatives at (800) 225-1195 (the United States only) or (973) 989-1600. You can also send an email to: customersupport@katena.com.

    Our customer service team is available Monday through Friday from 8:00 am to 5:30 pm ET.

  • How can I find product pricing?

    If you have an account you can log in to the Katena website to see the prices for all of our products. Don’t have an account? You can create one here .

    For additional pricing questions or information, please contact Katena Customer Service for assistance.

  • Can I cross-reference an item number from another brand?

    Yes. Please refer to our Interactive Product Search and input the item number from another manufacturer in the search bar to find a Katena equivalent.

  • How can I get my instrument repaired?

    Please refer to our repair process here.

  • What is your return policy?

    Please refer to our return process here.

  • What is the warranty on your products?

    Katena has a lifetime warranty against manufacturing defects. Any instrument returned to us and found to have a manufacturing defect will be replaced at no charge. For complete information, refer to our return policy here.

  • Katena Joins Corza Medical

    These frequently asked questions are for Katena Products and Blink customers related to the transaction between Corza Medical and Katena Products. For additional questions, contact your Katena sales representative or customer service (+1 973-989-1600 / inquiries@katena.com) or visit www.katena.com

     

    What has been announced?

    GTCR, a leading private equity firm and Corza Medical announced the acquisition of Katena Products, Inc. The acquisition of Katena expands Corza Medical’s portfolio of surgical products, adding significant scale, product breadth and infrastructure to Corza’s ophthalmic surgery segment. This represents Corza’s first add-on acquisition since its formation in January 2021 with the transformational merger of Surgical Specialties and TachoSil, a carve-out from Takeda Pharmaceutical.

     

    Who is Corza Medical?

    Corza Medical united Surgical Specialties Corporation and TachoSil to create a leading provider of surgical medical devices. Corza Medical’s mission is to aid the surgical community with outstanding products and remarkable service that save time, money and effort. We are a leading provider of medical devices and biosurgery products serving surgeons and their teams, distributors and OEM partners around the world. With our expanding platform of industry-leading brands, including Quill® barbed sutures, Sharpoint® and

    Look™ surgical sutures, Sharpoint® ophthalmic knives, the TachoSil® fibrin sealant matrix, as well as Pearsalls and FSSB OEM solutions, we deliver an exceptional customer experience and outstanding value to the entire surgical community.

     

    What are the benefits of the combination of Corza Medical and Katena?

    For customers, the combined companies will provide:
    • Strong ophthalmic expertise in clinically relevant disease states.
    • Combined ophthalmic product portfolio.
    • Increased direct selling in many major markets.
    • Highly complementary product portfolio in reusable & disposable ophthalmic products.
    • Expanded customer education & clinical resources.

     

    Will there be any changes for customers?

    The value of the transaction comes from the complementary nature of the companies. We do not expect any changes for Katena customers regarding their ordering processes, sales contacts, or customer service interactions which will remain the same. Any transitions over the coming months will be well communicated, seamless, and with little to no disruption.

     

    Will I receive an updated W9 for Katena Products, Inc?

    Katena is now a wholly owned subsidiary of Corza Medical and the W9 you currently have on file remains valid.

     

    Will Katena and Corza Medical sales representatives sell both companies’ products?

    This is a key objective for bringing Corza and Katena together. We plan to launch this initiative with our combined sales teams over the coming weeks and bring a broader portfolio and greater value to our customers.

     

    Who do I contact if I have questions?

    For Katena customers: Please contact your Katena sales representative or customer service
    (+1 973-989-1600 / inquiries@katena.com) or visit www.katena.com

     

     

    CUSTOMER FAQ’S