FAQs - Customer support

Customer support

  • How do I contact customer service?

    You can contact one of our Customer Service Representatives at (800) 225-1195 (the United States only) or (973) 989-1600.

    You can also send an email to: customersupport@katena.com. Our customer service team is available Monday through Friday from 8:00 am to 5:30 pm ET.

  • How can I find product pricing?

    If you have an account you can log in to the Katena website to see the prices for all of our products.
    Don’t have an account? You can create one here . For additional pricing questions or information, please contact Katena Customer Service for assistance.

  • What is your return policy?

    Please refer to our return policy here.

  • What is the warranty on your products?

    Katena has a lifetime warranty against manufacturing defects. Any instrument returned to us and found to have a manufacturing defect will be replaced at no charge. For complete information, refer to our return policy here.

  • How can I get my instrument repaired?

    Please refer to our repair process here.

  • Can I cross-reference an item number from another brand?

    Yes. Please refer to our Interactive Product Search and input the item number from another manufacturer in the search bar to find a Katena equivalent.