Job Title [Returns Repairs Specialist]

Job Title: Returns Repairs Specialist

Reports to: Sr. Warehouse Manager

Position Type: Full Time- Non-exempt


The returns/repairs specialist is responsible for receiving and processing repairs and returns from the field.

Primary Responsibilities

  • Receiving – unpack, verify, enter into CSI and generate documentation
  • Cleaning/Sterilization – Clean items using ultrasonic cleaner.  Sterilize items using autoclave. Maintain cleaning and sterilizations records.
  • Inspect – Visually inspect and evaluate condition of items using stereo microscope.  Identify nonconformities.  Make acceptance or rejection decisions based on established procedures.  Generate routing forms and record inspection results
  • Package and label items after final disposition
  • Make minor adjustments using small hand tools such as needle nose pliers
  • Sand blast, polish and mark parts as necessary
  • Maintain inventory of reprocessed items
  • Follow company safety policies and procedures while ensuring quality work
  • Cross training in other warehouse functions as required

Expertise: Knowledge & Skills

  • Dedicated and responsible
  • QC Inspection experience
  • Strong mechanical aptitude.
  • Ability to work with small hand tools under magnification
  • High attention to detail
  • Ability to work effectively and with a high degree of accuracy in a fast-paced environment
  • Strong emphasis in working as part of a team
  • Proficiency in Microsoft Office applications
  • Effective verbal and written communication skills
  • Experience with the use of shop tools and equipment such as; belt sander, polishing wheel, sand blaster, laser etch machine
  • Experience using Ultrasonic cleaners and Autoclave units a plus
  • Experience with ERP a plus
  • Experience in Medical Device Company a plus

Required Education and Experience

  • Associate’s preferred but not requires
  • Two or more years of related experience and/or training in the field

Other Duties

  • Backup/ team coverage of other functions
  • Other projects and duties as assigned by to other departments