Careers

Job Title [Inside Sales and Customer Service Director]

Reports to: VP Sales

Position Type: Full Time-Exempt

Summary/Objective:

The Inside Sales and Customer Service Director is responsible for executing to meet/exceed revenue targets, hiring and training staff, creating and sustaining a successful and motivating culture, managing the day to day performance of the team and coaching/ improving individual performance. Position reports to Vice President of Sales and interacts with customers and the outside sales team.

Primary Responsibilities:  

• Provides positive leadership, guidance, and coaching for all direct reports to maintain an engaged, collaborative, and productive workforce.
• Work cross functionally to develop short-term and long-term strategic plans that align with the organizations sales and marketing goals and execute on those activities to drive an increased number of sales, opportunities and leads.
• Obtain knowledge of market dynamics to identify sales targets, competitor influence and information, and penetrate new accounts.
• Develop, lead, communicate, and manage all phases of the sales process, including prospecting, presenting, negotiating, closing sale, etc. continuously looking for process improvement opportunities.
• Refine, implement, and manage sales metrics, KPI’s, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets.
• Uncover customer insights, define value proposition, determine appropriate sales and marketing strategy to maximize growth objectives.
• Investigate and resolve customer challenges in a professional and timely manner.
• Accurately report on sales activities and forecasting utilizing tools such as Salesforce.
• Ensure customer orders processed efficiently and error free.
• Restructure / merge Inside Sales and Customer Service as necessary creating a seamless customer experience.

Competencies

• Strong business and business system acumen.
• Clear understanding of clinic/office/hospital/surgery center call points and products.
• Strong interpersonal, communication, leadership and analytical skills.
• Ability to thrive in an entrepreneurial, fast paced and dynamic environment.
• Comfortable interacting with all levels of management, including senior leadership.

Supervisory Responsibility

• Manages Inside Sales Specialists, Inside Account Specialists and Customer Service Representatives.

Required Education and Experience

• Bachelor’s Degree in Marketing/Business or equivalent experience.
• 6-10 years of experience within Medical Devices industry with focus on clinic/office call point and products preferred.
• Experience in executing programs to increase revenue and market share.
• Project management, data analytics and budget management.
• Team development and performance management.
• Salesforce CRM, CRM systems, ERP systems and Microsoft Office.

Physical Demands and Work Environment

• This position is based in Parsippany, NJ and is office based. Some periodical travel may be required.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• While performing the duties of this job, the employee is regularly required to talk and hear.