- about us
Reports to: VP, IT
Position Type: Full Time- Exempt
The Application Systems Engineer/Administrator is responsible for ensuring service transition and
service operations functions of our ERP environment and systems. This resource will provide timely
support to ensure smooth daily operation of all our business applications. Demonstrated experience
in maximizing the ERP value proposition by identifying and recommending mostly functional and some
technological solutions to improve business processes.
The successful candidate must be able to handle tasks of medium to high technical complexity. This
resource acts as a subject matter expert, provides production support and is a continuous
improvement catalyst for one or more ERP functional areas.
o Manage the SQL Database and Windows Servers related to the ERP application.
o Perform system deployments, minor and major releases and system upgrades.
o Design & implement application access security of user accounts for all enterprise IT systems
following defined standard procedures. Ensure that account provisioning systems have accurately
generated accounts where provisioning has been automated.
o Performs security audits/reviews and updates system as required.
o Assist in system testing of upgrades, patches, new modules and Implementations.
o Troubleshoot performance issues, investigate critical system errors, capture traces, and analyze
o Investigate and make recommendations to improve service availability.
o Participate in continuous-improvement efforts to enhance performance and provide increased
o Write and update technical documentation.
Expertise: Knowledge & Skills
o User Access Management (Any ERP Security - 4 years working knowledge).
o Release and Deployment Management (Any ERP deployment - 4 years working knowledge).
o Systems Availability Management (Normal windows troubleshooting - 2 years working knowledge).
o SQL Database Administration (SQL trouble shooting, Backups, Performance Tuning, etc. - 5 years
oExcellent written, oral, and interpersonal communication skills.
oAbility to communicate ideas in both technical and user-friendly language.
oHighly self-motivated and directed, with keen attention to detail.
oProven analytical and creative problem-solving abilities.
oAbility to prioritize and execute tasks in a high-pressure environment.
oStrong customer service orientation.
oEperience working in a team-oriented, collaborative environment.
This position has no supervisory responsibilities.
Required Education and Experience
oBS in Computer Science or Engineering; or 4 to 6 years of work experience in Microsoft shop.
oPreferred experience with any ERP or Infor Syteline is a plus.
o4+ years working knowledge of SQL Server administration.
oProfessional certifications (Microsoft MCSE; MCDBA; etc…) are a plus.
oExposed to day to day Windows 2014 Server Troubleshooting.
oMicrosoft Excel skills Macros, Vlookups and Pivot Tables.
oWorking Knowledge of PowerShell.
oPreferred ITIL Foundation Certification.